Privacy Policy

Effective Date: [Insert Date]

SASSA Appeal Online respects user privacy and complies with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect:

  • Anonymous usage data (via analytics tools)
  • Device and browser information
  • IP-based general location
  • Information submitted voluntarily (e.g., contact form or email inquiries)

Please note: our appeal lookup tool does not store your ID number or phone number — these are used only to guide you to the official SASSA appeal portal. We do not collect sensitive personal data unless voluntarily provided.

2. Analytics

We use analytics services to understand:

  • Which pages are visited
  • Time spent on site
  • General usage patterns

This helps us improve content quality and usability.

3. Advertising (Google AdSense)

We display advertisements through Google AdSense. Google may use cookies to:

  • Deliver relevant ads
  • Measure advertising performance
  • Prevent fraud

Users may manage ad preferences through Google Ads Settings. We do not control how third-party advertisers process data.

4. Cookies

Cookies are used for:

  • Analytics
  • Advertising
  • Site functionality

You may disable cookies via your browser settings.

5. POPIA Rights

Under POPIA, you may:

  • Request access to your personal data
  • Request correction
  • Request deletion
  • Object to processing

To exercise these rights, contact us via our Contact Us page.

6. Data Security

We implement reasonable safeguards to protect information. However, no online platform can guarantee absolute security.

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be published on this page.

8. Third-Party Links

Our site contains links to the official SASSA portal (srd.sassa.gov.za) and other government resources. We are not responsible for the privacy practices of these third-party sites.